Terms of Service
By using our website, calling us, or requesting a tow, you agree to these terms.
1. Service
Ray's Auto Recovery provides 24/7 towing, accident recovery, vehicle transportation, and roadside assistance in Harare and across Zimbabwe. We will make every effort to arrive in 15-30 minutes in Harare, but times may vary due to traffic, weather, or distance.
2. Pricing
Quotes are based on your location, destination, vehicle type, and situation. Final price is confirmed on phone / WhatsApp before dispatch. Additional charges may apply for winching, off-road recovery, waiting time, or heavy loads.
3. Your Responsibilities
- Provide accurate pickup location and contact number
- Ensure you have authority to authorize towing of the vehicle
- Remove valuables from the vehicle before towing
- Be present or have someone present to hand over the vehicle
4. Liability
We handle all vehicles with care using flatbed and safe towing methods. We are not liable for pre-existing damage, mechanical issues, or loss of personal items left in the vehicle. Any damage claim must be reported within 24 hours with photos.
5. Cancellations
If you cancel after a driver is dispatched, a call-out fee may apply to cover fuel and time. If you cancel before dispatch, no charge.
6. Prohibited Use
Do not use our website to submit false requests, spam, or to attempt to hack the form. We reserve the right to block abusive requests.
7. Contact
Ray's Auto Recovery
Harare, Zimbabwe
Phone / WhatsApp: +263782174515